Greenville County Library System in South Carolina is reaching new audiences with an effective marketing campaign. Called â€œYour Recipe for Success,â€ this marketing effort is geared toward women ages 18 to 64, particularly low-income women and heads of household. As a first step, a needs assessment identified this â€œstubborn market segmentâ€. The Communications Manager at the library, said that too often this target audience included â€œpeople who had counted themselves outâ€- and she was determined to reach them.
Collecting the Data
More data was collected in step two through surveys and a pre-test to understand the audienceâ€™s level of skills and knowledge. Perhaps most importantly, the survey asked members of this audience to describe their attitude about managing money. Responses showed a fair amount of anxiety with words such as â€œdread,â€ â€œnervous,â€ and â€œindifferent.â€
Reaching a Stubborn Audience
The third step was designing a campaign to make the audience feel welcome using relatable terms like â€˜dreams,â€™ â€˜successâ€™ and â€˜empowerment.â€™ The library team selected a baking theme and following recipes to create an approachable, non-threatening tone. Whenever possible, they sought to emphasize the human and personal angle of the material. It was important to their demographic that they see themselves as potential participants. With this in mind, the library selected four staff members as images for the marketing campaign.
The library worked to identify unique opportunities to intersect with the target audience beyond the typical marketing mix- AND to go where they are.
â€¢ Know your audience. â€œWe used ongoing surveys to gauge interest and continually refine our marketing messages and to keep interest high. We learned that marketing should be far enough in advance to allow for word-of-mouth.â€
â€¢ Go where the audience is and make the message positive, attractive and memorable. â€œWe looked for opportunities to intersect with our audience.â€
â€¢ â€œWe used data to tell our story and reached new audiences with a marketing campaign that brought people into the library and expanded our reach into the community.â€
Grants awarded in 2008; 2011